Frequently Asked Questions
Everything you need to know about shopping with Rapport.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. Visit our Return Portal to generate a prepaid shipping label.
Where are Rapport garments manufactured?
Our collections are ethically produced in certified factories across Italy and Portugal, ensuring the highest standards of craftsmanship and fair labor practices.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your package directly through your Rapport account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments through Klarna and Afterpay.
How do I find my correct size?
Each product page includes a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.